Frequently Asked Questions (FAQ)

Below you'll find answers to the most common questions about our store, orders, and policies.

Orders & Shipping

How long will it take to receive my order?

Handling time: 1–2 business days.
Transit time: 3–7 business days.
Estimated delivery time: 4–9 business days.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

Which carriers do you use?

We ship using trusted carriers such as USPS, UPS, and FedEx, depending on your location.

Will I receive a tracking number?

Yes. Once your order has shipped, you will receive an email with a tracking number to follow your delivery.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I request a return?

Email us at info@zooftp.com with your order number and reason for return. We will provide instructions within 1–2 business days.

When will I receive my refund?

Approved refunds are processed within up to 7 business days after we receive and inspect the returned item.

Products

Are your products covered by a warranty?

Yes, all products sold at Zooftp are covered by a quality guarantee. If your item arrives defective or damaged, contact us and we will resolve it at no extra cost.

What if I received the wrong item?

Please contact us at info@zooftp.com as soon as possible. We will arrange a replacement or refund at no cost to you.

Contact

Store name: Zooftp
Company name: VN OPERATIONS SERVICES LLC
Company number: L26000145311
Company Address: 6073 Lake Worth Road, Greenacres, FL 33463
Email: info@zooftp.com
Phone number: 1 857 4918529

We aim to respond to your inquiries within 24 hours.

Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed