Refund policy
At Zooftp, we want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help.
Return Eligibility
- Return window: 30 days from the date of delivery.
- Condition: Items must be unused, unwashed, and in their original packaging.
- Proof of purchase required.
- Restocking fee: No fee charged.
Return Shipping Costs
Defective or incorrect products: No cost to the customer.
Customer remorse (change of mind): Customer is responsible for return shipping costs.
How to Return an Item
Step 1: Contact us by email at info@zooftp.com to request a return authorization.
Step 2: Securely pack the item in its original packaging with all accessories.
Step 3: Ship to: 6073 Lake Worth Road, Greenacres, FL 33463.
Refund Process
Inspection: Returned items are inspected upon arrival.
Refund timing: Approved refunds are processed within up to 7 business days.
Exchanges
To exchange an item, contact us at info@zooftp.com and we'll guide you through the process.
Contact Information
Store name: Zooftp
Company name: VN OPERATIONS SERVICES LLC
Company number: L26000145311
Company Address: 6073 Lake Worth Road, Greenacres, FL 33463
Email: info@zooftp.com
Phone number: 1 857 4918529
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed