Refund Policy

Last updated: August 6, 2026

At Zooftp, we want you to feel confident with every order. If anything isn't quite right, our return and refund process is designed to be clear and hassle-free.

30-Day Returns

• You have 30 days from the date you receive your order to request a return.
• Items must be unused, in original condition, and returned with original packaging, tags, and accessories.
• Restocking fee: $0. We do not charge restocking fees.

Return Policy Overview

• Return window: 30 days from delivery.
• Condition: Unused, original condition, original packaging.
• Support: Our team will assist you through the return process.
• Restocking fee: No fee charged.

Return Shipping Costs

Defective or incorrect products: No cost to the customer.
Customer remorse (change of mind): Customer is responsible for return shipping costs. Original shipping fees are non-refundable.

How to Return an Item

Step 1: Contact us by email at info@zooftp.com with your order number and reason for return.
Step 2: Securely pack the item in its original packaging with all accessories.
Step 3: All returns must be shipped to our warehouse address at: 6073 Lake Worth Road, Greenacres, FL 33463

Refund Process

Inspection: Returned items are inspected upon arrival.
Refund timing: Approved refunds are processed within up to 7 business days, depending on your payment provider.
We will keep you updated by email once your refund has been issued.

Exchanges

If you wish to exchange an item for a different size, color, or product, contact us at info@zooftp.com.

Contact Information

Store Name: Zooftp
Company Name: VN OPERATIONS SERVICES LLC
Company Number: L26000145311
Company Address: 6073 Lake Worth Road, Greenacres, FL 33463
Email: info@zooftp.com
Phone Number: +1 857 4918529

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-5).
Saturday and Sunday: Closed.
We aim to respond to all inquiries within 24 hours.